Terms and Conditions

BOOKINGS
At Wonderful Extensions, we pride ourselves on creating the hair of your dreams through your personalised hair journey. We always strive to provide you with high quality service and a fantastic experience. By booking your appointment, you are agreeing to the following terms and conditions:
• By agreeing to your appointment, you are agreeing to have the services required to achieve your desired look
• No refunds will be provided if the new look/style you have chosen does not, in your opinion ‘suit you’
• No refunds will be provided if you have ‘changed your mind’
• If you are unhappy with your hair, in most cases we are happy to come to an agreement. This will be decided upon by the Salon Director
• Wonderful Extensions DO NOT provide refunds. All discussions regarding refunds/discounts will be entered into on a case by case basis involving the client, stylist and Salon Director
• Cut and style are included in the cost of your hair extensions fitting service

SERVICE GUARANTEE
Wonderful Extensions does not offer refunds for any finalised services. If you are not happy with the outcome of your hair, we are able to fix any issues at no cost to you if:
• The salon is notified within 3 days of your original appointment
• You have not ‘changed your mind’
– Change of mind will result in charges for extra services
• You return to the salon within 14 days of your original appointment
– Action to fix the issue to be determined by the Salon Director
• Failure to return within 14 days voids our guarantee and you will be charged for further services
• If you or a third party have attempted to alter hair colour or cut, this guarantee is null and void
Thank you for your understanding; we look forward to seeing you in the salon again soon!
The Team at Wonderful Extensions xx

SERVICE DISCLAIMER
We always do a complete consultation over phone or email/text and take every step necessary to ensure your safety and the best possible results. While we are confident in our knowledge and experience, sometimes the unexpected can happen. It is your responsibility to inform us if you have:
• Been exposed to or swam in chlorine
• Used any type of natural hair colour, especially henna
• Started new medication or diet
• Are pregnant or have recently given birth
• Have alopecia or similar condition that causes hair loss
• Anything else that could possibly find relevant
We will do our very best to ensure you leave with beautiful, healthy hair each and every time you leave our salon!

CHILDREN IN THE SALON
We understand sometimes you children need to be with you. However, please be aware of the following conditions when bringing your child into our hair salon: • It is important that your child remains sitting near your at your station at all times. Items such as scissors, hot tongs, hot irons, chemicals and other items can be dangerous and harmful to your child(ren)
• Colouring books and pencils can be provided, however we recommend bringing your own toys, electronics and food
• Our stylists are not responsible for your child’s safety, it is up to you to keep an eye on them.

AFTERCARE
It is your responsibility to follow all aftercare guidance to be found here If you choose not to follow the above guidelines and information provided, Wonderful Extensions is not liable for any damage caused to your hair extensions outside the salon. We will also not be held responsible for any replacements, refunds or free services if the extensions are mistreated, dyed, cut or tampered with in any way by yourself or a third party. If Wonderful Extensions deems the extensions to be faulty or defective, we will send the extensions to the supplier and pursue a refund, which (if successful) we will then use to either a) give you a new set of extensions or b) pass the refund on to you. If the supplier does not agree that the extensions are defective we will evaluate the situation directly with you to come to a mutual agreement.

MOBILE SERVICES:
Mobile services are subject to particular areas within 100 miles from London. Clients requiring Mobile services in their own home have the responsibility to prepare the hair clean and product free before fittings in any hair extensions products. Prices for such services and distance to travel are quoted in consultation process.